Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from Forjara.com.
1. Who We Are
We are Forjara, an online shop that provides digital and physical battle maps for tabletop role-playing games. We are committed to protecting your data and respecting your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).
2. What Data We Collect
When you use our website or purchase from us, we may collect the following types of personal data:
Contact Information: name, email address, phone number, billing and shipping address
Order Details: purchased items, order history, and transaction data
Payment Information: securely processed via third-party providers (we do not store credit card numbers)
Technical Data: IP address, browser type, device, cookies, and usage data
3. How We Use Your Data
We use your data to:
Process and fulfill your orders
Send order confirmations and digital download links
Provide customer support
Send service-related messages (such as shipping updates)
Improve our website, products, and services
Comply with legal obligations (such as tax or accounting records)
We will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.
4. Legal Basis for Processing
We process your data on the following legal bases:
Performance of a contract: to fulfill your order and provide customer service
Consent: when you subscribe to our newsletter or marketing
Legal obligation: to comply with tax and accounting regulations
Legitimate interest: to improve services, prevent fraud, and secure the site
5. Data Sharing
We may share your data with trusted third-party service providers, such as:
Payment processors (e.g. Stripe, PayPal)
Shipping partners (for physical products)
Email platforms (for order updates and newsletters)
Hosting and website management tools
These providers only process your data as needed to perform services on our behalf and in compliance with GDPR.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including:
Fulfilling your order
Keeping records for legal and accounting purposes (usually 6 years under EU law)
Managing any disputes or customer support issues
7. Your Rights (EU/EEA)
If you are located in the EU or EEA, you have the right to:
Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your personal data
Restrict or object to processing under certain conditions
Request data portability
Withdraw consent at any time (for marketing emails, etc.)
Lodge a complaint with your national data protection authority
To exercise these rights, contact us at support@forjara.com.
8. Cookies
Our website uses cookies to improve functionality and enhance your browsing experience. You can control cookie settings through your browser. For more details, see our [Cookie Policy] (optional, if applicable).
9. Security
We take reasonable steps to protect your data from unauthorized access, loss, or misuse. This includes SSL encryption, secure payment gateways, and regular system updates.
10. Third-Party Links
Our site may contain links to third-party websites or tools. We are not responsible for the privacy practices of those sites.
11. Children’s Privacy
Forjara.com is not intended for use by children under the age of 16. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes to our practices or legal obligations. When we do, we will update the “Effective Date” at the top of this page.
13. Contact
If you have any questions about this policy or how we handle your data, please contact us.